Refund policy
CANCELLATIONS
Once an order has been processed, we're unable to accept cancellations or changes. If you need to make an adjustment, please contact us here within two hours of placing your order.
RETURNS/REFUNDS
We carefully inspect and package every piece to ensure your order arrives in perfect condition. That said, if something isn't right, we offer a 30-day return policy — you have up to 30 days from the delivery date to request a return.
To be eligible for a return, your item must be in the same condition that you received it, showing no signs of wear or stains, damage or alteration; and in its original packaging (including pouches, jewelry box and foam, cleaning cloth and envelope, business and promotional cards). You’ll also need the receipt/invoice or proof of purchase.
Final Sale Items (Not Eligible for Returns or Exchanges):
- For hygienic reasons, earrings cannot be returned or exchanged.
- Gift cards are final sale. Therefore, returns or exchanges will not be accepted.
- Sale items are final sale. Therefore, returns or exchanges will not be accepted.
- Personalized items are final sale. Therefore, returns or exchanges will not be accepted.
Returns can be processed online. You are responsible for paying for the return shipping fee, and any applicable duties or tariffs in advance. You may send your return via any courier company of your choice.
Be sure to properly package your item(s) with padding to prevent damage during transportation. Consider adding shipping insurance to protect the item's full value against potential loss or damage in transit.
Upon receiving the goods, we will notify you once our quality assurance team has inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 days for the cost of merchandise plus applicable taxes (excluding paid duties or tariffs, and any express shipping fees you may have chosen). If you paid for your order with an eGift card; you will receive an eGift card via email. Do keep in mind that it can take some time for your bank or credit card provider to process and post the refund to your account. If more than 10 days have passed since we’ve approved your return and you don't see your refund, please contact us here.
To start a self-serve online return, please click here.
Merchandise sent back to us without first requesting a return will not be accepted. We are not responsible for merchandise that's not received or not returned to our location. If the merchandise arrives damaged, you will not receive an exchange or a refund.
You can always contact us for any return question here.
EXCHANGES
We carefully inspect and package every piece to ensure your order arrives in perfect condition. That said, if something isn't right, we offer a 30-day exchange policy — you have up to 30 days from the delivery date to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, showing no signs of wear or stains, damage or alteration; and in its original packaging (including pouches, jewelry box and foam, cleaning cloth and envelope, business and promotional cards). You’ll also need the receipt/invoice or proof of purchase.
Final Sale Items (Not Eligible for Returns or Exchanges):
- For hygienic reasons, earrings cannot be returned or exchanged.
- Gift cards are final sale. Therefore, returns or exchanges will not be accepted.
- Sale items are final sale. Therefore, returns or exchanges will not be accepted.
- Personalized items are final sale. Therefore, returns or exchanges will not be accepted.
Exchanges cannot be processed online. To start an exchange, you can contact us here.
We cannot guarantee that the replacement item will be available when you send your exchange request.
If your exchange request is accepted, we’ll send you instructions on where to send your package back to us within 10 days.
You are responsible for paying for the shipping fees, even if your initial order qualified for free shipping. You are also responsible for paying any applicable duties or tariffs in advance. You may send your exchange via any courier company of your choice.
Be sure to properly package your items with padding to prevent damage during shipping. Consider adding shipping insurance to protect the item's full value against potential loss or damage in transit..
Once our quality assurance team confirms receiving the correct item and that it's in its original condition, we will ship your new item for free.
Merchandise sent back to us without first requesting an exchange will not be accepted. We are not responsible for merchandise that's not received or not returned to our location. If the merchandise arrives damaged, you will not receive an exchange or a refund.
You can always contact us for any exchange question here.