Contact Us

Our customer service operates Monday to Friday from 7 AM to 5 PM (Eastern Time) on business days. If you have questions about an order, please include your order number at the beginning of your message. We will reply as quickly as possible. –Be Lovely!

FAQ

Shipping & Returns

(1) Shipping Summary:
Your order will be shipped from our facility within 1 to 2 business days (not including weekends and holidays). We ship from Canada.

— United States
• Duties & import fees included — no surprise charges at delivery.
• Free expedited shipping on all orders (4–8 business days).
• Express options available at checkout (fees apply).
Click here to read our Shipping Policy for full details.

— Canada
• Free expedited shipping on all orders (2–8 business days.)
• Express options available at checkout (fees apply).
Click here to read our Shipping Policy for full details.

(2) Return Summary:
• Request a return within 30 days of delivery.
• Items must be unworn, unaltered, and in original condition.
• Items not eligible for returns or exchanges: earrings, gift cards, sale items, personalized items.
Click here to read our Return/Refund Policy for full details.

Jewelry Care

Prevent tarnishing of your jewelry with these simple steps:• Keep your jewelry in a soft pouch, or an airtight bag, or a jewelry box.
• Avoid sweating, swimming, bathing, showering, cooking, or washing your hands with your jewelry on.
• Avoid sleeping with your jewelry on.
• Avoid contact with rubber, latex, abrasive and chemicals.
• Wait for hand cream, body lotion, perfume, makeup, and hair spray to dry before wearing your jewelry.
Click here to read our Jewelry Care Guide for full details.

Mailing address: 102-9150, De l'Acadie Blvd, Unit 203, Montreal (QC), H4N 2T2 (Canada)